Shipping Policy
Where Do We Ship To?
We can deliver to all the countries mentioned in the estimated shipping time. Please check the list below. Alternatively, you can check if we ship to your address by proceeding to checkout. If you can select your country when entering your address, we can definitely deliver to your location.
Free Shipping
FREE worldwide shipping on all orders over $39.99Processing Time
Before leaving our warehouse, we need 2-3 business days to prepare your package and ensure your order is perfect.
Bulk Orders Shipping
For bulk orders, please email us at help@plushthis.com, and we will promptly provide a quote.
Tracking Your Orders
Once we have shipped your order, you will automatically receive an email notification with your tracking number. Please note that you should receive a confirmation email shortly after placing an order with us. If you do not receive one, kindly check your spam folder and mark our emails as "Not Spam" to ensure you receive future emails from us. It is important to note that if you do not receive an order confirmation, you will also not receive your shipment notification and tracking information.
If you experience any issues tracking your orders, please email us at help@plushthis.com, and we will be happy to assist you.
Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping Information
We accept orders every day of the week! However, please note that our team only ships orders from Monday to Friday, excluding holidays. As we are humans, please understand that we may need some time off, but we will make every effort to ship your order as soon as possible. We kindly request that you plan ahead if you require your item by a specific date.
If you have important days coming up and need to receive products on those days, please reach out to us in advance. We can make arrangements for the products to be delivered ahead of time. Please send us an email at help@plushthis.com with your requirements, and we will be happy to assist you.
Shipping Time
Shipping time varies from 5-25 business days based on location.1. The United Kingdom (UK)
• Free Shipping: 9-13 days
• Standard Delivery: 9-13 days
• Expedited Delivery: 6-9 days
2. The United States (US)
Mainland (Contiguous US)
• Free Shipping: 10-13 days
• Standard Delivery: 10-13 days
• Expedited Delivery: 7-10 days
Other Regions (Hawaii, Alaska)
• Free Shipping: 15-20 days
• Standard Delivery: 15-20 days
3. Australia (AU)
• Free Shipping: 7-10 days
• Standard Delivery: 7-10 days
• Expedited Delivery: 5-7 days
4. New Zealand (NZ)
• Free Shipping: 9-13 days
• Standard Delivery: 9-13 days
• Expedited Delivery: 7-10 days
5. European Countries
Germany, France, Italy, Poland, Ireland, Spain, Finland, Switzerland, Netherlands, Austria, Denmark, Portugal
• Free Shipping: 15-20 days
• Standard Delivery: 15-20 days
6. Asia
Malaysia, TaiWan, Tailand, Vietnam, Hong Kong, Singapore, Japan, Philippines, Brazil.
• Free Shipping: 5-7 business days
• Standard Delivery: 5-7 business days
7. Canada
*Canada Post is currently on strike, causing significant delays in deliveries and even refusal of shipments.
• Free Shipping: 15-20 days
• Standard Delivery: 15-20 days
8. Arab states of the Persian Gulf
Saudi Arabia
• Free Shipping: 15-20 days
• Standard Delivery: 15-20 days
9. Other
Maxico, Brazil, Pakistan
• Free Shipping: 15-20 days
• Standard Delivery: 15-20 days
Shipping Packaging
To make sure your plush toy arrives safe and sound, we use different packaging methods. Most of our toys are packed in PE bags, which keep them waterproof and protected during shipping. For the larger toys, we use vacuum packaging, which squeezes out extra air to make them smaller and reduce shipping costs. Even though plush toys are lightweight, shipping companies charge based on volume, so this helps keep shipping affordable for you.
Don’t worry—compressing the toys won’t affect their quality or look. If the stuffing shifts during transit, just give it a little fluff or use a hairdryer on low heat to help it bounce back into shape.
We always aim to deliver top-quality toys to you safely, and if you have any questions or concerns, feel free to reach out to our customer support at help@plushthis.com. We’re here to help! Thanks for your understanding and support, and we hope you enjoy your new plush buddy!