Shipping Notice

Last updated on Feb 28, 2026

All orders are being processed and shipped as normal 😊

No delays at the moment, so everything is on track!

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Last updated on Feb 13, 2026

Shipping Update 🎆🎆 Chinese New Year Break

Our warehouse team will be celebrating Chinese New Year, so we’ll temporarily pause shipments during the holiday.

All Shipping will pause starting February 13

Shipping will resume as follows:

⭐Alternative Collection orders will begin shipping again on February 19.

⭐All other collections will resume shipping on February 27.

We usually ship within 48 hours. If it ever takes longer than that, we’ll definitely include a small free gift in your package to say sorry.

We’ve just been a little short-staffed lately, so we really appreciate your patience and understanding. 😊

We truly appreciate your understanding while our team takes a short holiday break!

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Last updated on November 20, 2025

Free shipping for orders over $US 49.99! Worldwide!

With Black Friday, Cyber Monday, and all the holiday shopping going on, shipping carriers are super backed up right now. Packages are moving slower than usual, so yours might take a few extra days to arrive. If you’re getting it as a gift, please order early to make sure it gets there on time.

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Last updated on July 31, 2025

Free shipping for orders over $US 49.99! Worldwide!

Please note: Certain military bases or remote islands are not eligible for the free shipping offer on orders over $49.99.
Once you enter your address at checkout, the applicable shipping fee will be displayed automatically.

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Last updated on July 21, 2025

Important Shipping Update for U.S. Customers 🇺🇸

Good news! As of May 14, 2025, shipping costs to the U.S. have dropped thanks to reduced Trump tariffs. 🎉

For easier understanding, here’s a rough estimate based on item quantity:

1 item: $7.99 shipping fee

2 items: $12.99 shipping fee

Free shipping for orders over $39.99!

Please note that shipping is actually calculated based on the weight of the package, so the final cost will be shown accurately at checkout. This estimate is just to give you a general idea.

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Last updated on Apr 30, 2025

Important Shipping Update for U.S. Customers 🇺🇸

Due to the current Trump-era tariffs, we are unfortunately unable to offer free shipping to the United States at this time. As a result, the shipping threshold for U.S. orders has been adjusted. We know this isn’t ideal, and we truly appreciate your understanding.

We believe that the situation around these tariffs will improve soon, and we can’t wait for things to get back to normal! ❤️ We love the U.S. and all our amazing customers, and we’re working hard to ensure we can bring you the best service possible.

For U.S. orders, here’s a breakdown of the shipping fees for our 12 inches plush toys:

1 product: $10.99 shipping

2 products: $15.99 shipping

3 products: $22.99 shipping

More than 3 products: Shipping costs will increase based on the number of items in your order.

Additionally, there may be delays in delivery, so we kindly ask that you plan ahead. If you have any important dates or events where you need your order by a specific time, please be sure to order in advance to allow for potential delays.

For all other countries, we’re happy to continue offering free shipping on orders over £30! 🚚🌍

Thank you so much for your support, and we’re here for you if you have any questions or need assistance with your order!

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Last updated on February 22, 2025

Customers who ordered between January 22 and February 10, 2025!

Dear customer, our warehouse and the shipping company will be on a break for Chinese New Year. Since our factory and warehouse is in China, there will be a delay in processing and shipping. But don’t worry, you can still place orders, and if you order during this time with delayed shipping, we’ll send you a gift as a thank-you for your patience!

Shipping info:

• Alternative Plush Collection:

If your order only contains products from this category, your shipment will not be affected and will be shipped on time as usual. - Last updated on February 3rd.

Shipping pauses on January 28, 2025, and starts back up on February 3, 2025.

• Other Collections: Shipping pauses on January 22, 2025, and starts back up on February 10, 2025.

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Last updated on February 9, 2025

US Shipping Delay

Since President Trump took office, all packages entering the U.S. have been affected by new policies, which are constantly changing. U.S. Customs and the postal services are still adjusting to these changes, which may cause varying degrees of delays. We sincerely apologize to our valued U.S. customers for this inconvenience. Customers from other countries will not be affected. 

There is an unexpected delay may around 3 days. Please plan your purchases accordingly. If your delivery is a gift or needs to arrive before an important date, kindly consider placing your order in advance to avoid any inconvenience.

Thanks so much for your understanding, and we really appreciate your patience! 😊